Frequently Asked Questions (FAQs)

1. What is the quality of your clothing?
We pride ourselves on offering high-quality clothing that is both stylish and comfortable. Each item is carefully selected to ensure it meets our standards for durability and design.
2. How do I place an order?
Placing an order is easy! Simply browse our collections, select the items you like, choose your size and color, and add them to your cart. When you're ready, click on the cart icon and proceed to checkout.
3. What payment methods do you accept?
We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options available at checkout.
4. How long does shipping take?
Shipping times vary depending on your location and the shipping method selected. Standard shipping typically takes 5-10 business days, while expedited shipping may arrive in 2-5 business days. Please refer to our Shipping Policy for more details.
5. Can I track my order?
Yes, once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order’s progress on our Order Tracking page.
6. What is your return policy?

We offer a 30-day return policy for items in their original condition. If you're not satisfied with your purchase, please contact us at [email protected] to initiate a return. For more details. We DO NOT offer refunds for giftcards. visit our Refund and Returns Policy page.

7. Do you offer international shipping?

Our Print Providers are able to ship to most countries, except for North Korea, Russia, Belarus, and Ukraine.

8. How do I care for my Kawaii Koala clothing?
For best results, we recommend washing your clothing in cold water and tumble drying on low. Be sure to follow any specific care instructions provided on the garment’s label.
9. Can I change or cancel my order after it’s been placed?

If you need to change or cancel your order, please contact us as soon as possible at [email protected] We will do our best to accommodate your request, but please note that orders that have already been processed or shipped cannot be modified.